This week I've had the misfortune of dealing with several broken technological items. A GoPro Hero Black being one of them. After calling several technology companies it was quite interesting to directly compare customer service experienceS from one to the next. With...Read more
Rochelle Park, New Jersey
I didn't like
- Service department
I bought a go pro hero 5 last year and it worked fine for a while , but last month there was water inside the front monitor and screen. It didn't stop working immediately, but eventually it shut down completely. I have contacted the company , but they have informed me...Read more
Today I tried to buy a Karma. In fact, 100 Karmas. After almost two hours and six calls I said screw it. Can't even get through on sales line to buy I am sure I will never get through for service & support. Great idea. Poor execution. We were ordering over 100 units...Read more
Gopro Capture Mobile Application Review
The gopro app is usless it doesn't download the footage which renders my session 4 usless to use as i cant download the video.If it not one thing with this app its something else so cant you do something to the app to make it work properly.
Gopro Hero5 Black Action Camera Review
My GoPro Hero 5 Black is getting water inside the frontal display. A little fog with drops of water is getting inside my camera every time I use it in a swimming pool. I thought this product was water proof at least for 10 meters of water.
Gopro Customer Care Review
I am interested in anyone wanting to file a class action lawsuit against GoPro? There customer service lies an does not have the ability or authority to do anything.
Gopro Action Camera Review
Broke 3 mount arms riding on our Harley Davidson. One broke off and lost the camera and destroyed it 1 day after purchase
My camera locked up. Then it wouldn't charge to try to get it to work. I contacted the service department. (Apparentely only one service tech somewhere in India!) He couldn't resolve it on the phone and promised to email me instructions on what to do next. (He repeated...Read more
I didn't like
- Service department
Called 2 times in two days as I wanted to order a $1200 system. The best way to see if a company deserves my order is to go right to the phone. Needless to say, I am keeping my money in my wallet and will find other means to photograph. I was sent oversees to a rep WHO...Read more
The worse customer on line service I have ran into, if my company was that bad I would be on the bottom of better business issues, still cant find anyone about burn out I bought the hero 3+ over a year ago at Jaxs sporting good here in loveland Colorado( there as good...Read more
I have had over the years Go Pro 2 - 3 and 4. The 4 cost almost $500. These cameras are used to film vintage race cars. I misplaced the 3 so I then ordered the Hero 4. I have to say it is awful in race cars. The sound goes in and out. A while ago I contacted Go Pro....Read more
This version of Go Pro sucks if anyone plans to fit them in their race cars! The older versions work fine but this Hero 4 is terrible. It seems to have built in limiters that restrict the sound volume so playback, you get an 'in and out' sound making the video...Read more
Their chat is not working and you can´t get to them via a phone. I tried several times but no. Waiting 10 minutes on a phone to get through is just way too much. It is impossible to contact the customer service if you have a problem. Chat is not working- phones are...Read more
Tried to use the hero 5 buyback program. Can't get a fedex email from them. Have tried to chat online, no luck. Have tried emails but all they do is bounce back to customer service page. Spent hours waiting on the phone for customer service and they said wait for the...Read more
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