GoPro Phone Numbers and Emails

Toll-Free Number:

  • (800) 272-7281

Customer Service:

  • (650) 332-7600

GoPro Emails:

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How to Contact?

Most Popular Number:

(800) 272-7281
Total calls: 1 719 Issues resolved: 32 Last call: Mar 28, 2024

What Is GoPro's Customer Service Phone Number?

GoPro’s customer service phone number is 1-888-600-4659, which is a toll-free number. You can get in touch with GoPro's customer service via their allocated customer service phone number for different reasons, including but not limited to manufacturing damage or accidental damage from handling of the equipment. You can also contact GoPro’s customer service phone number by submitting a request ticket available on the company’s official website. Also, it’s recommended to keep your product details accessible while calling the GoPro customer service phone number for an effective conversation with the GoPro customer service representative.

What Is the GoPro Customer Care Email Address?

You can get in touch with GoPro’s customer care email address at support@gopro.net. If you have any queries, inquiries or need assistance related to GoPro products and services, you can reach out to their customer support team by sending an email using the provided email address. You will have a record of communication handy, which can be useful to keep track of the suggested solutions and resolve the issue sooner. You also have the option to submit a request ticket available on the company’s website and wait for their response after the review of your ticket. GoPro’s customer service representatives are dedicated to providing prompt and helpful responses to ensure a smooth customer service experience for their customers.

What Are Gopro Support Business Hours?

To ensure smooth customer support, GoPro’s customer service representatives are available all day around the calendar. They are ready and well-equipped to help you all weekdays, from 9 AM to 6 PM, Central European Summer Time (Europe/Paris). During these hours, you can get in touch with the GoPro customer support team for all kinds of inquiries, assistance, and support related to GoPro’s products and services. However, the mentioned times are based on Central European Summer Time. So, if you are outside this time zone, you will have to adjust the mentioned times according to the time zone of your geographical location.

PissedConsumer Club

Contact Information

GoPro Website:

GoPro Help Center:

Corporate Office Address:

GoPro, Inc.
3000 Clearview Way
San Mateo, California 94402
United States

Other Info (opening hours):

Business Hours:

Monday - Friday: 6:00 AM - 6:00 PM

Saturday - Sunday: 7:00 AM - 4:00 PM


Mailing Address:

3025 Clearview Way

San Mateo, CA 94402

More contact details

GoPro Customer Service Reviews

1.3 / 5
Bad
Larance Fvx
Update Credit card information

Trying to read some person on the phone the service sucks the phone keep ringing twice and then just hanging up poor *** customer service but I need to change my credit card for Mrs. Christian and nobody will answer the phone service sucks

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Guest-5695370
DO NOT enter your credit card information on the GoPro site!!!

I have recently had an opportunity to chat with GoPro customer service. In that chat the representative was completely unhelpful.

At this point I could not find a reason to continue with their subscription service so I went to the site and in my account I canceled my subscription. To ensure they didn't charge my account again I attempted to remove my credit card information from my account. I could not find a way to do this so I again contacted customer support to ask how to do this.
The Rep. told me there was no way to do this and the best thing to do is delete my account which would cut access to my subscription that I have 10 months let on.

I asked about 20 times to escalate my issue and eventually the had a supervisor contact me via phone.

He too was unhelpful, I want my credit card information off their site and I want access to the subscription I paid for. They are completely unhelpful.

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Mitchell A Ybp
Support
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

tells me "if youre looking for customer support visit gopro.com/help ""thanks" which then wont call me back or start a chat as their chat system is broken. it is insane that such a wealthy company can have such terrible support

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Michael D Sfr
Title: My Frustrating Experience with GoPro's Subscription Renewal I recently had an incredibly frustrating encounter with GoPro that left me feeling scammed and disappointed. Here's my story: It al
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

Title: My Frustrating Experience with GoPro's Subscription Renewal
I recently had an incredibly frustrating encounter with GoPro that left me feeling scammed and disappointed. Here's my story:
It all began when I received an email from GoPro, notifying me that my $49.95 monthly subscription needed to be renewed.

Given that I wasn't particularly keen on continuing with the same plan, I decided to decline the renewal offer.
However, things took a turn for the worse when I attempted to update my credit card information to ensure the non-renewal. To my surprise, GoPro's system was set to charge me the full $49.95, despite the previously offered $24.95 rate.
Feeling understandably frustrated and bewildered, I reached out to GoPro's chat support in the hopes of resolving this issue. Unfortunately, the experience was far from pleasant. The support agents were unhelpful and, frankly, rather unpleasant in their responses.

Instead of addressing my concern, they simply instructed me to "contact billing."
This is where the frustration peaked. Not only was there no clear way to contact GoPro's billing department, but I also couldn't find any email addresses or phone numbers for anyone at GoPro. It felt like hitting a brick wall, and I was left with no viable means of resolving the issue.
In the end, this entire experience left me feeling scammed and disillusioned with GoPro's customer service.

It's disheartening to encounter a company that offers such little support and transparency to its customers. My hope is that by sharing this story, others can avoid falling victim to similar frustrations and inconveniences when dealing with GoPro.

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How Good is GoPro's Customer Service?

Elza Qbs
Elza Qbs
Feels Satisfied | Mar 23, 2024

I didn't deal with GoPro or anyone. I got the merchandise.

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Breeanne Nup
Breeanne Nup
Feels Disappointed | Mar 15, 2024

Bad customer service really bad

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Wendell K Fkf
Wendell K Fkf
Feels Disappointed | Jan 14, 2024

Can never get into contact with customer service rep

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Arshad Rfa
Arshad Rfa
Feels Disappointed | Sep 26, 2023

The number on my bill from my credit card what’s the telephone number of a telemarketer trying to sell me something else I did not get permission to go pro when I bought my product to do reoccurring charges for a subscription it took me hours to find a telephone number to contact someone to try to resolve this problem and they would rather lose a customer for $49 and I will let all my JetSki friends know how I was treated To buy other cameras from another company

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Amonte Ene
Amonte Ene
Feels Disappointed | Sep 09, 2023

No call support

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Landon Exn
Landon Exn
Feels Disappointed | Jul 11, 2023

Did not refund any of my money. The service didn’t ask for they just provided that service on their own. I was able to cancel the future thing, but I was not able to get my money back on service I didn’t request.

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Summary of GoPro Customer Service Calls

2.5K TOTAL
CALLS
00:26 AVG CALL
DURATION
4% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call GoPro?

Product/ Service Question:

  • “Not working”
  • “Product not working”
  • “Warranty case #14519159 Neil Ebraim”

Request for Information Question:

  • “Questions about my camera”
  • “Having trouble running through the settings, how to take a picture and the voice commands also how to take the door off to put tjr media mod on with the light that i purchased”
  • “Technical support”

Payments and Charges Question:

  • “Charges to my car”
  • “GoPro appears dead. Will not charge”
  • “Double charged”

Shipping and Delivery Question:

  • “Goods not received”
  • “I need to change the file size and combine the parts of the video together.”
  • “Ordered go pro package, didn't receive SD card”

Account Question:

  • “Subscription questions”
  • “I have paid the subscription fees and still not authorised to use go pro quick app.. paid ₹499. Twice. Unnecessary my payment has been deducted. Either provide me the subscription or repay the amount back to my account UPI reference number UPI Ref”
  • “I payed for the quick + subscription and then randomly got logged out now it says I have to pay for it agian”

Return/ Replace Question:

  • “Camera replacement”
  • “Return Go pro product”
  • “Return”

Activation/ Cancellation Question:

  • “Cancel membership”
  • “Cancel subscription”
  • “Order cancelation #NA04064437”

Refund Question:

  • “Refund”
  • “Refund money from package I didn't receive”
  • “Processed a refund online and never received documentation to send back”

Cards Question:

  • “Update Credit card information”
  • “My sd card won't work in my GoPro hero8”
  • “Missing 32 sd card”

Staff Question:

  • “I ended up not using your service after all.”
  • “Customer service”
  • “Took forever to get in touch with someone did not want to help. It’s like talking to a brick wall. Horrible customer service.”

Website/ Application Question:

  • “Having trouble with my application amp”
  • “Problem on GoPro website”
  • “Comprar GoPro héroes 10 y suscripción y es imposible por el west site”

Other Question:

  • “I need to speak to a person please”
  • “My Hero 9 won't power on”
  • “Report”

About

Summary

GoPro is a large provider of wearable digital cameras. The company was founded by Nicholas Woodman in 2003. Its headquarters is based in San Mateo, California, United States. GoPro offers a broad range of products under the following categories: Cameras, Virtual Reality, Drone, Mounts, and Apps. There is also a large stock of accessories including seekers, head straps, anti-fog inserts, floaty backdoors, and camera tethers. Camera software updates are available on the company official website. GoPro offers a 30 day money back guarantee. The company ships their merchandise to more than 200 countries all over the world. Same-day shipping is possible for U.S. orders only.

GoPro reviews and complaints

GoPro is ranked 777 out of 2909 in Appliances and Electronics category

Area Served

Europe, UK, USA, Asia

Payment Methods

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