Contact GoPro Customer Service
GoPro Phone Numbers and Emails
Toll-Free Number:
-
(800) 272-7281
Customer Service:
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(650) 332-7600
GoPro Emails:
Contact Information
GoPro Website:
GoPro Help Center:
Corporate Office Address:
Other Info (opening hours):
Business Hours:
Monday - Friday: 6:00 AM - 6:00 PM
Saturday - Sunday: 7:00 AM - 4:00 PM
Mailing Address:
3025 Clearview Way
San Mateo, CA 94402
How Good is GoPro's Customer Service?
Summary of GoPro Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call GoPro?
Product/ Service Question:
- “Not working”
- “Product not working”
- “Warranty case #14519159 Neil Ebraim”
Request for Information Question:
- “Questions about my camera”
- “Having trouble running through the settings, how to take a picture and the voice commands also how to take the door off to put tjr media mod on with the light that i purchased”
- “Technical support”
Payments and Charges Question:
- “Charges to my car”
- “GoPro appears dead. Will not charge”
- “Double charged”
Shipping and Delivery Question:
- “Goods not received”
- “I need to change the file size and combine the parts of the video together.”
- “Ordered go pro package, didn't receive SD card”
Account Question:
- “Subscription questions”
- “I have paid the subscription fees and still not authorised to use go pro quick app.. paid ₹499. Twice. Unnecessary my payment has been deducted. Either provide me the subscription or repay the amount back to my account UPI reference number UPI Ref”
- “I payed for the quick + subscription and then randomly got logged out now it says I have to pay for it agian”
Return/ Replace Question:
- “Camera replacement”
- “Return Go pro product”
- “Return”
Activation/ Cancellation Question:
- “Cancel membership”
- “Cancel subscription”
- “Order cancelation #NA04064437”
Refund Question:
- “Refund”
- “Refund money from package I didn't receive”
- “Processed a refund online and never received documentation to send back”
Cards Question:
- “Update Credit card information”
- “My sd card won't work in my GoPro hero8”
- “Missing 32 sd card”
Staff Question:
- “I ended up not using your service after all.”
- “Customer service”
- “Took forever to get in touch with someone did not want to help. It’s like talking to a brick wall. Horrible customer service.”
Website/ Application Question:
- “Having trouble with my application amp”
- “Problem on GoPro website”
- “Comprar GoPro héroes 10 y suscripción y es imposible por el west site”
Other Question:
- “I need to speak to a person please”
- “My Hero 9 won't power on”
- “Report”
About
GoPro is a large provider of wearable digital cameras. The company was founded by Nicholas Woodman in 2003. Its headquarters is based in San Mateo, California, United States. GoPro offers a broad range of products under the following categories: Cameras, Virtual Reality, Drone, Mounts, and Apps. There is also a large stock of accessories including seekers, head straps, anti-fog inserts, floaty backdoors, and camera tethers. Camera software updates are available on the company official website. GoPro offers a 30 day money back guarantee. The company ships their merchandise to more than 200 countries all over the world. Same-day shipping is possible for U.S. orders only.
GoPro is ranked 777 out of 2909 in Appliances and Electronics category
Europe, UK, USA, Asia
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