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What is your customer experience with GoPro?

GoPro Overview

The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.

  • GoPro has 1.6 star rating based on 241 customer reviews. Consumers are mostly dissatisfied.

  • 10% of users would likely recommend GoPro to a friend or colleague.

  • Rating Distribution
  • Pros: Great camera, Great products, Good equipment when you get it.
    Cons: Horrible customer service, Just take your money, Terrible customer service with no follow-through or resolution.

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Media from reviews

GoPro - I have been emailing for over about 2 weeks, I need answers please
GoPro - I have been emailing for over about 2 weeks, I need answers please - Image 2GoPro - I have been emailing for over about 2 weeks, I need answers please - Image 3GoPro - I have been emailing for over about 2 weeks, I need answers please - Image 4GoPro - I have been emailing for over about 2 weeks, I need answers please - Image 5GoPro - I have been emailing for over about 2 weeks, I need answers please - Image 6GoPro - I have been emailing for over about 2 weeks, I need answers please - Image 7
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Top GoPro Reviews

Positive Review

"Subscription charging"

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As far I remember I did not buy any subscriptions for my go pro camera. But I have charged £49.99 from my bank account. Can you please check and refund the...

Critical Review

"Customer service is a misnomer"

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Chat bot sucked, cannot get an agent on the phone. They are like the post office, they dont have to care

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Roselyn Oud

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Aiken, South Carolina

Customer service is a misnomer

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Chat bot sucked, cannot get an agent on the phone. They are like the post office, they dont have to care

View full review
Petrena G Hvq

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I have been emailing for over about 2 weeks, I need answers please

Updated by user May 15, 2025

Extremely Terrible Customer Service. You never can talk to a human person.

Original review May 14, 2025

My GoPro 11 has a crack in the left upper corner. Walmart and their online store will not honor it.

I never used it. I was told to call the GoPro company because I do not want my money back, just to exchange it.

I have emailed so many times with no one getting back to me.

I would really appreciate it if someone would call me or resolve my issue.

View full review
Loss:
$330
Pros:
  • Waterproof great photo quality size is great functions are great to
Cons:
  • Gopro 8 i currently have does not have a rear facing camera it does not have some of the functions like the newer ones

Preferred solution: Just to exchange it.

User's recommendation: Keep trying hopefully you get help.

Russell P Bgi

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Lack of customer support

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GoPro - Lack of customer support
Updated by user Apr 10, 2025

NO RETURN CALL!!!

Updated by user Mar 30, 2025

There is support!

Original review Mar 26, 2025

No one to contact, no call back.

I have had issues without resolution from GoPro. This has been an ongoing problem for years.

View full review
Loss:
$600
Pros:
  • Great camera when it works
Cons:
  • Minimal support

User's recommendation: Reach out by phone before making a purchase

Markeis Ecb

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Athens, Attica

Don’t get GoPro

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No email back no phone number to call to speak with anyone all in all very poor service when you look on other peoples experiences they all say the same thing very poor customer service for such a global company

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Javier T Slg

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Verified Reviewer

Case 1557****

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It's been more than a month, and I have not been able to contact anybody about this case 1557****. Please call me at 512-657-****.

View full review

Preferred solution: Full refund

User's recommendation: Need somebody to answer the phone

Barbi Sgc
map-marker Driggs, Idaho

My account subscription

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Have someone available to talk to like before!!Highe

This *** *** sucks with no one available to talk too!!

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User's recommendation: Higher more *** people or pay them more money!!

Leevi Dpq

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Verified Reviewer
| map-marker Concord, North Carolina

Rude driver

The delivery was in a seniors residential community. I was driving through the parking lot, in a car with a handicap plate, heading for the last available handicap parking spot.

The driver whipped ahead, cutting me off, parked in the handicap spot ( he did not have handicap plate or placard) whichwasclearlymarked for residentsonly.

I parked farther down the lot, my passenger, using a walker, had to walk too far to get to the entrance. I confronted the driver in the building, he walked out without delivering the package.

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Kevin M Fwj

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Verified Reviewer
| map-marker Tempe, Arizona

Water Damaged GoPro 10

Purchased GoPro 10 from Costco 5/2023 (have receipt). I use the GoPro for Scuba Diving, Hikes, snorkeling and playing in the ocean.

I usually have used the underwater case as I had with the two previous "non waterproof" GoPro cameras. I was in Aruba last week with friends for a week (5/31-6/7). Since i wasn't scuba diving, I decdied to use the camera without the underwater case as it is waterproof upto 33 feet and I was used it for snorkeling in less than 3-4 feet of water. The camera quit working after 10-15 minutes and I thought it was a low battery issue.

I pulled the battery later back at the resort to find salt water residue on the side of the battery and a little in the battery compartment. I tried to turn on with no success. Very dissappointed with the waterproofing of the GoPro10. I am a diver and have used camera's with housings that use o rings to seal the housing units.

Never a leak and I made sure that the battery compartment door was shut properly before heading out to snorkel. Is there any assistance to replaceing the defected camera?

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Milen T Nnn

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Sofia, Sofia-Capital

Denied warranty service

Hello,

On 02/19/2024, I purchased a GoPro Hero 12 Creator Edition camera from the A1 Bulgaria mobile operator. The camera was used no more than a few times, only with the Volta Hand Grip, without any impacts, damage or external interventions.

In February of this year, during a trip to the Philippines, the camera refused to work during its first immersion in seawater at a depth of about 50-70 cm - in full compliance with the manufacturer's stated waterproofing conditions.

After my return, I handed it over for warranty repair to the Bouchon company.

After three weeks, I received a refusal with the argument that water had penetrated the camera due to "incorrect or incomplete closing of the battery cover", which is an extremely unfounded and categorically false statement. I performed a careful check before use, I know the device well, I have also used other GoPro models in the past.

I would like to point out that I am an experienced user of 55 years and have strictly followed all the operating instructions, carefully checking the covers of the camera before use and that it has not been submerged to a depth exceeding its waterproof specification.

I believe that the conclusion of the service is not adequately justified and represents an attempt to refuse warranty service for reasons that have not been proven, so I categorically do not accept being accused of negligence or failure to follow elementary instructions for use.

Such allegations are not only unfounded, but also insulting.

Please study the described case in detail and, if possible, have the device repaired or replaced under warranty, as I believe that this is a clear factory defect that was not caused by me. Otherwise, I will be forced to seek my rights through all possible legal channels.

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Rody Sjd
map-marker Beaverton, Oregon

Can't get new GoPro to work

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It would send me a password for my email to operate my new gopro .so I paid for something I can't use.

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User's recommendation: Horrible I bought something I can't use and I'm not able to talk to person either they had my email to send me info that it was coming now to set up it doesn't sent me anything and I paid 420 dollars.im going to file a scam report to better business bureau and letting my credit card company not to except my payment do to scam

Michel T Zbk

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Verified Reviewer
| map-marker Marseille, Provence-Alpes-Cote Dazur

Obsolescence programmée et irréversible

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Original review updated May 09, 2025

répondant aux directives de la société GoPro, le support technique n'a eu d'autre réponse qu'une fin de non recevoir sur un équipement onéreux "Drone Karma" qui a été cloué au sol via une mise à jour système empêchant tout appairage entre le contrôleur, le drone et la camera.

Aucune mise à jour possible, aucun soutien dans la recherche herche ou l'offre de solution.

En dehors de çà, les interlocuteurs sont charmants et à l'écoute, ils ne font malheureusement que suivre la ligne fixée par la société, je le comprends parfaitement.

View full review

Preferred solution: Full refund

Kaison Xzc

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Chicago, Illinois

Never received my order

I call ups and they told me to my order has Ben delivered to a wrong address thats why no I try to contact your guys

View full review
John E Eur

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Macclesfield, Cheshire East

Support is crap

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i can not find out if i have a gopro account. I have tried numerous times but it seems nobody is there.

View full review
Pros:
  • I like the camera but support is difficult

Preferred solution: Live conversation with someone in support.

User's recommendation: Get some idea of what is going wrong with gopro. I have been a customer

Malak Vqy

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Saint Johns, Florida

Never received item

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GoPro - Never received item
Contains 1 confidential file for company representatives

Never received item and can't get in touch with them

Ordered item on.tje.26of November would like a refund oryborder

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Hinson B

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Verified Reviewer

Cannot get past the AI I want to do something very simple. GoPro has always been like this if I had known this, I never would have bought the camera. I was lying to when I bought the camera about the

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Want to change my email and password My current email is full cannot receive or send don't have password to connect another app

View full review
Pros:
  • At this time
  • There are no pros
Cons:
  • Customer service

Preferred solution: A phone call so I could log into the app. My current email is full and it's not letting me login.

User's recommendation: Don't buy a GoPro

Kathleen H Lxk

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker West, Texas

I need to cancel my subscription

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I cannot get a hold of anybody to talk to. You have not called me back.

It would be nice if somebody would call me. I have tried and tried to get through to somebody.

We sent an email over a year ago and still have not heard anything from the company, so that's pretty sad when you cannot talk to someone. So if you don't mind, would you please make an effort to call me back so we can talk to a human, not a machine?

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About

Summary

GoPro is a large provider of wearable digital cameras. The company was founded by Nicholas Woodman in 2003. Its headquarters is based in San Mateo, California, United States. GoPro offers a broad range of products under the following categories: Cameras, Virtual Reality, Drone, Mounts, and Apps. There is also a large stock of accessories including seekers, head straps, anti-fog inserts, floaty backdoors, and camera tethers. Camera software updates are available on the company official website. GoPro offers a 30 day money back guarantee. The company ships their merchandise to more than 200 countries all over the world. Same-day shipping is possible for U.S. orders only.

GoPro reviews and complaints

GoPro is ranked 876 out of 5258 in Appliances and Electronics category

Area Served

Europe, UK, USA, Asia

Payment Methods

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