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Buyer beware, no return on completely unused product

1.0
Explore video interviews
I purchased a hero10 gopro camera with accessory bubdle and magazine subscription, so a top of the line package for ny husband for christmas. Unfortunately he doesnt feel comfortable using it due to his eyesight and the small screen. I don't understand how an upscale product like that cant be returned just because of an automatically applied web discount. This is not a way to treat a customer.

User's recommendation: Buyer beware!

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Featured
ID
#3255553 Review #3255553 is a subjective opinion of poster.
Location
North York, Ontario
Cons
  • Bad customer service for an upscale product like this
  • Just take your money
Loss
$655
Preferred solution
Full refund
Most helpful review

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My gopro hero 8 black not working and its 25 days old

4.0
My gopro hero 8 black not working and its 25 days old
My gopro hero 8 black not working and its 25 days old
My gopro hero 8 black not working and its 25 days old
My gopro hero 8 black not working and its 25 days old
My gopro hero 8 black not working and its 25 days old
My gopro hero 8 black not working and its 25 days old
I have purchased my gopro hero 8 black 20/25 days back and its not working now ... Story - i am vloging on my camera as usual on 15 may 2022 at morning 6/7 AM suddenly it starts hanging while recording and after that i shut it down and turn on but it doesn't start after that i plugged out the battery and then plugged in but its not starting and after that i came to my house and charge it but nothing worked i have tried everything to start it but nothing changes... Please team gopro help me out i am tired, as i have purchased it by my efforts.. Please help me out Thank You

User's recommendation: Obviously guys this is best camera but it have also cons .. heating problem, hanging,

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#3583257 Review #3583257 is a subjective opinion of poster.
Location
Jodhpur, Rajasthan
Pros
  • Video quality
  • Waterproof etc
  • Small handy
Cons
  • Heating issue
  • Hanging very badly
Preferred solution
I want my go pro hero 8 black in world condition

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Verified Reviewer New Reviewer

2.0
Terrible customer service. Product is not that good either. Definitely do your business with a competitor for quality and service. Bought a new camera and battery charger. Camera quit working on first attempted use within a month. They replaced the brand new defective...
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#3704731 Review #3704731 is a subjective opinion of poster.
Cons
  • Product defective and abysmal customer service

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Verified Reviewer New Reviewer

1.6
I purchased from the company webpage and not Amazon. Big mistake. GoPro customer service should be renamed lip service. I placed an order on the 6/16/2022 thinking the 2-3 day delivery was accurate. Intel was marked shipped but, after 5 days, UPS was final called for...
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#3697789 Review #3697789 is a subjective opinion of poster.
Cons
  • Shipping
  • Costumer service lies
Preferred solution
Let the company propose a solution

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Verified Reviewer New Reviewer

My order won't process

1.0
Original review updated by user Jun 21, 2022
I am simply trying to place and order but the system won't take it and i can't speak with anyone in customer service to assist! This is ridiculous!!! I received a call telling me i have to troubleshoot and figure out why my order isn't going through because they can not process it over the phone! I have done everything they suggested and the order still will not go through! This is absolutely ridiculous!!! I NEED ASSISTANCE PUTTING THIS ORDER THROUGH!!!
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#3690009 Review #3690009 is a subjective opinion of poster.
Location
Atlanta, Georgia
Cons
  • Service department
Preferred solution
I need assistance placing an order ASAP!
New Reviewer

Battery will not fully charge

Purchased new GoPro hero 10 and battery will not completely charge has been in charger for 7 hours and led is still yellow
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ID
#3689677 Review #3689677 is a subjective opinion of poster.
Preferred solution
Let the company propose a solution

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Motion detection

Call was rejected. I was given a recording saying no one was available to take the call. No way to reach GoPro at all.

User's recommendation: Don’t buy gopro.

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#3684015 Review #3684015 is a subjective opinion of poster.
Location
Yarmouth, Maine
Pros
  • Cool if it works
Cons
  • No service
Loss
$400
Preferred solution
Let the company propose a solution
New Reviewer

Debit card expired

I have a old card on my account I need it to b delete so I can put my new card on file is any way I can
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#3681369 Review #3681369 is a subjective opinion of poster.
Location
Charleston, South Carolina
Preferred solution
Add another card on my account

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Verified Reviewer New Reviewer

My GoPro won't turn on

3.0
My GoPro won't turn on
I was using it and I noticed after a few minutes that it wasn't on! So I tried to power it again it didn't come and the rear screen went dark. It felt hot to touch so I opened the battery door and pulled the battery out and the battery looked melted around the prong connection on the battery. So I let it cool down and I put the second battery in and the gopro still doesn't come on. My heart dropped because I only used my action camera 3 times since I've had it smh.

User's recommendation: Honestly I don't know what to think at this point because I really haven't used it enough to give my opinion about this camera or the company.

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#3680804 Review #3680804 is a subjective opinion of poster.
Location
Rochester, New York
Pros
  • Good app
Cons
  • Heating issues
Loss
$500
Preferred solution
Replacement hero 10
New Reviewer

To jard to deal with no customer service, numbers given don't work.

1.0
I was Charged $49.99 on May 22, 2022 and I do not have or use a gopro. I want a refund.of the change placd on Mt PayPal account. Please refund me this money as soon as possible.
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ID
#3668566 Review #3668566 is a subjective opinion of poster.
Loss
$50
Preferred solution
Full refund
New Reviewer

Refund $49.99 may 22,2022

1.0
I am being charged for a subscription or something. I don't have a gopro my son used my PayPal account to buy his girlfriend one for her birthday last year and bought a subscription. We didn't know this would be a reoccurring subscription every year. I am asking for a refund of $49 99 charged to my PayPal card on May 22, 2022.

User's recommendation: Read fine print, can't get anyone on the phone.

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#3668538 Review #3668538 is a subjective opinion of poster.
Cons
  • Customer servicev
Loss
$50
Preferred solution
Full refund

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Verified Reviewer New Reviewer

Billing issue

1.0
I was charged for a subscription on May 22,2022 for $49.99. I am not sure why, I actually don't own a go pro. My son used my account to order his girlfriend one for her birthday and when I looked back a $49,99 was also charged then. I am guess this is for a subscription. I would like my money returned fir this last purchase of $49.99 on May 22 and if there is a subscription please cancel it. It's on my pay pal account.

User's recommendation: Don't deal with gopro, you can never talk to a libe person.

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#3666582 Review #3666582 is a subjective opinion of poster.
Pros
  • Nana
Cons
  • Customer service
Loss
$50
Preferred solution
Full refund

Gopro will not turn on

Charged battery 3 time still will not turn on . *** that this is a piece of *** sent way to much for a pieceo f chap
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#3664047 Review #3664047 is a subjective opinion of poster.
Location
Billings, Montana
Pros
  • Non
Preferred solution
Let the company propose a solution

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Verified Reviewer New Reviewer

1.4
I bought a GoPro 10 Black from their website just a few weeks ago. I paid extra to have it delivered within 1 to 2 working days. It arrived on day 3 and I have been refused a refund for the extra postage. I then used the GoPro I just a few inches of water while...
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#3656315 Review #3656315 is a subjective opinion of poster.
Pros
  • It looks nice
Cons
  • Not waterproof to 10 m
  • Poor customer service
Loss
$440
Preferred solution
Let the company propose a solution

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Verified Reviewer New Reviewer

Shuts off

My GoPro shuts off. Doesnt do anything. But turn off once Ive turned it on. Jdjdjdhdhdhdhdhdbxbxbdhxbdbd
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#3651629 Review #3651629 is a subjective opinion of poster.
Location
Kitchener, Ontario
Preferred solution
Help me fix it

Camera not working

4.0
Camera did not work from the start was having issues with it verry frustrating had to miss a couple events due to not being able to record what I needed to
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#3643608 Review #3643608 is a subjective opinion of poster.
Location
New York, New York

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Verified Reviewer New Reviewer

Worst customer service

2.1
GoPro - Worst customer service
GoPro - Worst customer service
GoPro - Worst customer service
This is the worst customer service to go pro, don't respect the customer. Buy in BestBuy target because the customer service is better

User's recommendation: Don’t buy directly Gopro.

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ID
#3642909 Review #3642909 is a subjective opinion of poster.
Service
Gopro Customer Care
Pros
  • Hero10
Cons
  • Are the worst at customer support
  • Non responsive customer service
Loss
$431
Preferred solution
Full refund

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