Latest review first
Bought a Hero 5 camera and a GoPro branded spare battery. The camera also came with one battery. I had to fumble around to get one of the two new batteries to charge, the interface on the camera to tell you it is charging is terrible. Finally got one battery to charge,...Read more
Company wrote 0 private or public responses to the review from Sep 29.
GoPro New Camera Factory Defective WARRANTY EVASION Think you have a Warranty Coverage for the NEW EXPENSIVE GoPro Camera - WITH FACTORY DEFECT - you just purchased from a National Photography (or ANY "BIG MAJOR REPUTABLE) Store? Think AGAIN ! DID YOU CHECK with GoPro...Read more
Company wrote 0 public responses to the review from May 02.
This week I've had the misfortune of dealing with several broken technological items. A GoPro Hero Black being one of them. After calling several technology companies it was quite interesting to directly compare customer service experienceS from one to the next. With...Read more
Company wrote 0 private or public responses to the review from Oct 06, 2017.
Rochelle Park, New Jersey
I didn't like
I bought a go pro hero 5 last year and it worked fine for a while , but last month there was water inside the front monitor and screen. It didn't stop working immediately, but eventually it shut down completely. I have contacted the company , but they have informed me...Read more
Company wrote 0 private or public responses to the review from Sep 13, 2017.
Today I tried to buy a Karma. In fact, 100 Karmas. After almost two hours and six calls I said screw it. Can't even get through on sales line to buy I am sure I will never get through for service & support. Great idea. Poor execution. We were ordering over 100 units...Read more
Company wrote 0 public responses to the review from Aug 04, 2017.
My camera locked up. Then it wouldn't charge to try to get it to work. I contacted the service department. (Apparentely only one service tech somewhere in India!) He couldn't resolve it on the phone and promised to email me instructions on what to do next. (He repeated...Read more
Company wrote 0 public responses to the review from Jul 27, 2017.
I didn't like
- Service department
Called 2 times in two days as I wanted to order a $1200 system. The best way to see if a company deserves my order is to go right to the phone. Needless to say, I am keeping my money in my wallet and will find other means to photograph. I was sent oversees to a rep WHO...Read more
Company wrote 0 public responses to the review from Jul 18, 2017.
The worse customer on line service I have ran into, if my company was that bad I would be on the bottom of better business issues, still cant find anyone about burn out I bought the hero 3+ over a year ago at Jaxs sporting good here in loveland Colorado( there as good...Read more
Company wrote 0 public responses to the review from Jun 14, 2017.
I have had over the years Go Pro 2 - 3 and 4. The 4 cost almost $500. These cameras are used to film vintage race cars. I misplaced the 3 so I then ordered the Hero 4. I have to say it is awful in race cars. The sound goes in and out. A while ago I contacted Go Pro....Read more
Company wrote 0 public responses to the review from Jun 12, 2017.
This version of Go Pro sucks if anyone plans to fit them in their race cars! The older versions work fine but this Hero 4 is terrible. It seems to have built in limiters that restrict the sound volume so playback, you get an 'in and out' sound making the video...Read more
Company wrote 0 public responses to the review from Jun 11, 2017.
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