GoPro - Terrible customer service
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New ReviewerTerrible customer service. Product is not that good either.
Definitely do your business with a competitor for quality and service. Bought a new camera and battery charger. Camera quit working on first attempted use within a month. They replaced the brand new defective camera with a refurbished one.
They authorized a return for the battery charger. I returned it, they received it, and they refuse to provide a refund. They claim that I returned a different product from what I purchased, which is complete nonsense.
I have had five attempts to resolve this simple issue with their customer service. Total waste of time and money.
User's recommendation: Choose a competitor.
GoPro Cons: Product defective and abysmal customer service.
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